Here’s the latest statement from Universal Orlando Resort:
We continue to conduct assessment and recovery efforts across our entire destination with the safety of our guests and team members being our top priority. We expect to begin a phased reopen of portions of our destination for our hotel guests only beginning Friday, Sept. 30. We will update our website and social channels with information on Park hours as conditions allow.
The Universal Orlando Resort Guest Contact Center is currently experiencing higher than expected wait times and is currently assisting guests whose travel is directly affected by the hurricane. If your travel dates are after September 30, we would appreciate if you would call us back at a later date.
Our hotels will remain operational as they focus on taking care of our guests. If you have an existing reservation for arrival through Friday that you would like to cancel or modify, please continue to hold.