Even Stormtroopers might need to change their plans… The Coronavirus is causing people to change their travel plans for various reasons. If you need to call a customer service number, expect a long wait. Once the call has been answered, please, I beg you, don’t take your frustrations out on the person on the other end. It is not his or her fault. I’ve done phone work in the past, and it is draining to have people yell at you for several hours on end.