The Latest From Universal Orlando Resort on Hurricane Helene

Due to Hurricane Helene, Universal Orlando Resort is making the following operational changes for Thursday, Sept. 26:

• Halloween Horror Nights at Universal Studios Florida is canceled.
• Universal Volcano Bay is closed.
• Universal Studios Florida and Islands of Adventure will close at their regularly scheduled times – with Universal Studios closing at 5 p.m. and Islands of Adventure closing at 8 p.m.
• Universal CityWalk will close early at 8 p.m.
• Our hotels remain operational as they focus on taking care of our guests.

We anticipate a full reopening of our resort including Halloween Horror Nights on Friday, Sept. 27.

If you have a Halloween Horror Nights single night dated ticket for Thursday, Sept. 26 it will be automatically honored for a single night use through Sunday, Sept. 29. All other HHN ticket questions can be directed to our Guest Contact Center team by calling 800-711-0080.

While an incredible vacation awaits at Universal Orlando Resort™, unfortunately we can’t make guarantees about the weather, but your travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations Package, hotel room only accommodations and Universal Orlando theme park tickets booked directly with Universal Orlando, without any cancellation or change fees imposed. If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.

If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures. The policy does not apply to certain special events, dining experiences or group related bookings.

We want you to feel safe and will work with you directly to best accommodate your needs. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling 800-711-0080.

Terms & Conditions:

• If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures.
• Waiver of cancellation or modification fees applies to hotel accommodations and Universal Orlando theme park tickets when booked through Universal Orlando including when purchased as part of a Universal Parks and Resorts Vacations package.
• Please note that this policy does not apply to hotel reservations, whether booked as room only or as part of a vacation package, when made after a Hurricane or Tropical Storm warning has been issued or state of emergency is declared for either Orlando or your place of residence.
• Availability of same accommodations and room rates cannot be guaranteed for rescheduled vacations dates.
• If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.
• The policy does not apply to certain group related bookings including special events. Guests with group rates must contact their respective meeting/group planner directly for cancellation policy.
• Guests calling to cancel or modify bookings must be 18 years of age or older.
• If you have purchased a Universal Parks & Resorts Vacations package via travel financing with Uplift you will not be charged interest as a result of a cancelled vacation due to a hurricane or tropical storm.