Hurricane Irma hit Central Florida in 2017The Atlantic Hurricane Season starts on June 1 and runs through November 30, but August, September, and October tend to be the most active months. Walt Disney World vacations are planned months or even years in advance, so it’s normal to wonder what to do if a storm is approaching. The Walt Disney World website has a page that will be updated with the latest information. You can find that here. Disney knows how to prepare for a storm and keep guests safe. I thought that it might be helpful to add the Frequently Asked Questions about the Walt Disney World Hurricane Policy.
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Q:
Will I be responsible for any cancellation or change fees or other amounts if a hurricane warning is issued within 7 days of my arrival date?
A:
If a hurricane warning is issued by the National Hurricane Center for the Orlando area—or for your place of residence—within 7 days of your scheduled arrival date, you may reschedule or cancel your Walt Disney Travel Company Disney Resort hotel packages and most room only reservations (booked directly with Disney) without any cancellation or change fees imposed by Disney. Most room-only and vacation packages can be modified, or cancelled online, including changes to travel dates.
If you have products and services provided by third-party suppliers included in your vacation—such as air transportation, hotels, car rental agencies or travel insurance companies—you will continue to be responsible for any non-refundable payments, as well as cancellation or change fees assessed by those suppliers. The policy does not apply to certain special events or dining experiences.
This policy also applies to Disney’s Vero Beach Resort or Disney’s Hilton Head Island Resort in the event a hurricane warning is issued for those destinations.
If you have questions, are unable to modify or cancel online or you need additional help rescheduling your vacation due to a hurricane warning, please call (407) 939-7675. Guests under 18 years of age must have parent or guardian permission to call.
Q:
A hurricane warning has been issued within 7 days of my arrival date and I did not book my package directly through Disney Destinations, LLC or the Walt Disney Travel Company. Does the cancellation policy apply to my package too?
A:
No. You should contact your tour operator directly for information relating to the cancellation and change policies that apply to your package.
Q:
I received a special offer when I booked my vacation with the Walt Disney Travel Company. If a hurricane warning is issued within 7 days of my arrival date and I reschedule, will I get the same special offer?
A:
Cast Members will be able to reschedule your vacation to your new desired travel dates if the same special offer is available for those dates. If the same special offer is not available Cast Members will assist by identifying alternate offers, if any, during your new desired travel dates. All amounts you paid to the Walt Disney Travel Company for rooms, park tickets and other Disney products and services will be applied toward your new reservation.
Any discounts or special offers applicable to your original confirmed vacation may not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.
Q:
If a hurricane warning is issued within 7 days of my arrival date and I have a sports or group package, does the Walt Disney Travel Company hurricane cancellation policy apply to my package?
A:
The policy does not apply to rooms or packages for youth groups, other groups and special events. It also does not apply to meetings and conventions. Please call your event manager for assistance.
Q:
What does it mean for my vacation plans if a hurricane warning is issued within 7 days of my arrival date?
A:
If a hurricane warning is issued by the National Hurricane Center for the Orlando area—or for your place of residence—within 7 days of your scheduled arrival date, you may reschedule or cancel your Walt Disney Travel Company Disney Resort Hotel Package and most room only reservations (booked directly with Disney) without any cancellation or change fees imposed by Disney. Most room-only and vacation packages can be modified, or cancelled online, including changes to travel dates.
If you have products and services provided by third-party suppliers included in your vacation—such as air transportation, hotels, car rental agencies or travel insurance companies—you will continue to be responsible for any non-refundable payments, as well as cancellation or change fees assessed by those suppliers. The policy does not apply to certain special events or dining experiences.
This policy also applies to Disney’s Vero Beach Resort or Disney’s Hilton Head Island Resort in the event a hurricane warning is issued for those destinations.
If you have questions, are unable to modify or cancel online or need additional help rescheduling your vacation due to a hurricane warning, please call (407) 939-7675. Guests under 18 years of age must have parent or guardian permission to call.
Q:
If I reschedule my vacation to a different date because of a hurricane warning, will I be able to get my same accommodations?
A:
If you are scheduled to arrive within 7 days of a hurricane warning, you may call us in advance to reschedule without a Disney imposed change fee. Most room-only and vacation packages can also be modified, or cancelled online, including changes to travel dates. We cannot guarantee availability of similar accommodations for the new travel dates. All amounts you paid to Disney for rooms, theme park tickets, and other Disney products and services will be applied toward your new reservation.
Any discounts or special offers applicable to your original confirmed vacation will not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.
The policy does not apply to certain special events and dining experiences.