We didn’t want to risk getting turned away before we boarded!Before our cruise last month, we decided to self-quarantine for two weeks so that there wouldn’t be a chance of testing positive at the port. We decided that partway through our time we would place an order with Instacart. Since many people will place a delivery order for groceries and snacks when they arrive at Walt Disney World to save some money, I thought that my Sunday Savings Series would be a good place to share my experience.
I had ordered from Instacart only once before, early in the pandemic. That was so long ago that I made a major mistake on my second order. It was totally on me, and what impressed me was the way that it was taken care of.
Somehow, my address wasn’t correct in my account. Since I had only ordered once I never even thought to check. It wasn’t until I received an email about my purchase that I looked, and realized immediately that I had made a mistake. Again, this was totally my fault, I didn’t double check the address before I completed my order.
I tried to cancel my order, but that isn’t possible once a shopper picks it up. A shopper had grabbed it almost immediately. She was less than helpful. I tried to tell her what had happened, and she told me she couldn’t change anything. She then ignored my repeated attempts to communicate with her. I know that she was trying to make some money, but ignoring me was not a professional way to handle it.
I removed everything that I could from my order, but there is a minimum number of items that you need to buy. At least I was able to cut the cost down, and we would only be out a few dollars.
We still needed groceries, so I placed another order and was more careful this time. I checked everything at least three times before I ordered. This one went smoothly, and the shopper stayed in constant communication with me.
After my first order was completed (and my items were delivered to a stranger) I received a survey invite. I was less than happy, and I said so in the survey.
Less than five minutes after I submitted the survey, I received an email from Instacart Customer Service. They wanted to know more details about what had happened. They also wanted to know if I had received the groceries.
I explained everything. I stated all along that the mistake was mine, but I also said that the shopper went radio silent. I mentioned that it would have been nice if there was one final step before ordering to check that everything was fine, since I then would have realized that I had the wrong address in my account.
I did not expect what happened next. The Customer Service rep offered me either credit or a refund. I chose the refund, since I don’t expect to use the service often. The money was back in my account later that day.
As a bonus, my account was upgraded to Instacart’s premium service for a month. I didn’t use it, but it was a nice extra that was thrown my way.
There are plenty of services in the Orlando area that you can use if you want to have groceries delivered to your resort. Based on Customer Service, I highly recommend Instacart. Just double check everything before you place your order so that you won’t have the same problem that I had.