If you need to call Walt Disney World, keep in mind that you will be on hold for a long time, possibly hours. When the call is finally answered, you might need to be transferred. When that happens, there may not be any hold music or announcements, just silence. Many people worry that they’ve been disconnected. I thought that myself on a recent call! Don’t worry, as long as the timer on your phone is running, you have not been disconnected. For some reason there is no music when you’re transferred.