A screenshot of the email Last week I told you that Disney accidentally charged Florida Resident Annual Passholders who are on a payment plan for up to four months of charges. On July 6, Disney released an apology to those who were affected. The statement was sent as an email. You can read the apology below.
Dear Valued Passholder,
We regret that some of our Passholders on the monthly payment program had authorization holds incorrectly applied to their accounts on July 3rd. We realize that this error caused confusion and frustration and we apologize to you for the inconvenience this caused. These holds have been reversed and you should begin to see this reflected in your bank or credit card account over the next couple of days.
Sincerely,
Disney Destinations